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Repositorio de la Red Internacional de Investigadores en Competitividad

MERCADOS EMERGENTES Y LA INTERCULTURALIDAD

Vol. 8 No. 1 (2014): Innovación y competitividad. Impulsores del desarrollo. ISBN: 978-607-96203-0-3

La competitividad de las empresas del sector servicio basada en las comunicaciones unificadas

Submitted
November 29, 2016
Published
2018-01-05

Abstract

Las Comunicaciones Unificadas (UC) son un conjunto integrado de comunicaciones de voz, datos y video donde converge la telefonía con aplicaciones de mensajería y colaboración que buscan la mejora de los procesos de trabajo y la productividad de los empleados. Los efectos de las UC se engloban en dos categorías: reducción de costos e incremento de la productividad. El objetivo es el desarrollo de un marco de trabajo que permita la evaluación integral del valor de las comunicaciones unificadas y su alineamiento estratégico en una empresa del sector servicios utilizando la metodología cualitativa a través del estudio de caso de una empresa del sector servicios que se dedica a la venta e implementación de soluciones de comunicaciones unificadas.

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