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Repositorio de la Red Internacional de Investigadores en Competitividad

Competitividad global y ventaja competitiva

Vol. 19 (2025): La IA y el futuro digital construyendo el camino hacia un mundo sostenible y competitivo 978-84-10470-93-4

Inteligencia colectiva y resiliencia en empresas de menor tamaño en el sector comercio

Enviado
octubre 29, 2025
Publicado
2025-11-06

Resumen

El objetivo es analizar tanto la inteligencia colectiva como la resiliencia en el trabajo en equipo en empresas de menor tamaño del sector del comercio. Partiendo de un enfoque mixto y la aplicación de encuestas estructuradas a 78 colaboradores de empresas que han pasado por cambios organizacionales, se alcanzó dicho objetivo. Los descubrimientos, fueron analizados mediante el uso de herramientas estadísticas como el Alpha de Cronbach, el índice KMO, la Prueba de Bartlett y el ANOVA. Los resultados demuestran que tanto el trabajo colaborativo como la coordinación eficiente de actividades entre las distintas áreas de una organización son factores facilitadores. La principal conclusión es que la inteligencia colectiva no es un proceso espontáneo o informal, sino un sistema estructurado que se fortalece a través del liderazgo distribuido, las interacciones significativas, los procesos de retroalimentación continua y las prácticas organizadas de aprendizaje.

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