Knowledge management is a useful tool to consolidate the processes in organizations that
transforms the intangible assets into reasons that increase the competitive advantage of
organizations. For higher education institutions, this idea is a strategic vision based on the
knowledge gathered that may be the greatest difference between a university with good
administrative processes and another one that doesn’t have them, so that can be seen as a healthy
process. This idea is a strategic vision based on the knowledge gathered that may be the great
difference between a university with good administrative processes and another one that doesn’t
have them, so that can be seen as a healthy process. This research proposes this vision into the
higher educational institutions of the city of Guayaquil, Ecuador.
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