Skip to main navigation menu Skip to main content Skip to site footer
Repositorio de la Red Internacional de Investigadores en Competitividad

INNOVACIÓN Y TECNOLOGÍA

Vol. 7 No. 1 (2013): Competitividad Global. Desafíos Políticos y Financieros: ISBN 978-607-96203-0-2

Discrepancy between ISO 9000 standard and its applicability toward business performance

Submitted
June 2, 2016
Published
2018-08-28

Abstract

El presente trabajo de investigación se enfoca al análisis de la discrepancia existente entre el estándar ISO 9000 y su implementación; La discrepancia fundamental radica en el método de identificar y seleccionar los procesos clave de la organización y la alineación estratégica apropiada hacia los indicadores que mueven el desempeño de la organización. Se presenta una propuesta metodológica para la hacer una alineación entre los procesos clave y los indicadores de alto nivel para lograr niveles de superiores de desempeño basados en el estándar ISO 9000.

References

  1. Ashrafi, R. & Bashir, H.A. (2011). Implementation of quality management in organizations operating in the Sultanate of Oman: ISO 9001:2000 vs. non-ISO 9001:2000 certified organizations. International Journal of Productivity and Quality Management, 7 (1), 183–201.
  2. Alonso-Becerra, A.S., Michelena-Fernández, E.S. & Robaina, D.A. (2013). Dirección por procesos en la Universidad. Ingeniería Industrial, 34 (1), 87-95.
  3. Beltran Sanz, J., Carmona Calvo, M.A., Carrasco Pérez, R., Rivas Zapata, M.A. & Tejedor Panchon, F.(2012). Guía para una gestión basada en procesos. Recuperado de
  4. http://portaldocomerciante.xunta.es/miredic/userfiles/Biblioteca/13390ad6f0273cafa4dbguia_gestionprocesos.pdf
  5. Bernardo, M.C., Casadesus, M., Karapetrovic, S. & Heras, I. (2012). Do integration difficulties influence management system integration levels? Journal of Cleaner Production, 21 (1), 23-33.
  6. Calisir, F., Osman, K. & Dogan, I. (2005). Factors influencing Turkish textile companies’ satisfaction with ISO 9000. Total Quality Management & Business Excellence, 16 (10), 1193–1204.
  7. Douglas, A.K., Kirk, D., Brennan, C. & Ingram, A. (1999). Maximizing the benefits of ISO 9000 implementation. Total Quality Management & Business Excellence, 4 (5), 507–513.
  8. Golden Pryor, M., Toombs, L.A., Cooke, J., & Humphreys, A.H. (2011). Strategic quality management: the role of process ownership, management and improvement. International Journal of Business Excellence, 4 (4), 420–439.
  9. ISO 9000/TC176. (2009). Selection and use of the ISO 9000 family of standards. Retrived from http://www.iso.org/iso/iso_9000_selection_and_use-2009.pdf
  10. ISO/TC 176/SC 2/N 525R2. (2008). ISO 9000 introduction and support package: Guidance on the documentation requirements of ISO 9001:2008. Geneva: ISO 9000.
  11. ISO/TC 176/SC 2/N 544R3. (2008). 544R3: ISO 9000 introduction and support package: Guidance on the concept and use of the process approach for management systems. Geneva: ISO 2008.
  12. Jurica, P.J. & Jurová, M. (2012). Methodology for assessing the level of process management. Economics and Management, 20 (2), 30–36.
  13. Kumar, S.I. & Ahuja, I.S. (2012). ISO 9000 quality management system: Literature review and directions. International Journal of Technology, Policy and Management, 12 (4), 312–343.
  14. Lohrmann, M. & Reichert, M. (2012). Understanding business process quality. En M. Glykas (Ed.), Business process management: Theory and applications (pp. 41–73). Berlin: Springer.
  15. Pirnea, I.C. (2011). Considerations on the use of balanced scorecard as a basis for implementing performance management: Concepts and techniques. Quality - Access to Success, 12 (125).
  16. Popescu, S.T. & Tifrea, D.I. (2011). Quality management systems’ maturity, a measure of the ISO 9001 implementation process. Quality - Access to Success, 12 (12-44).
  17. Rodríguez-Escobar, J.A, Gonzalez-Benito, J. & Martínez-Lorente, A.R. (2006). An analysis of the degree of small companies’ dissatisfaction with ISO 9000 certification. Total Quality Management & Business Excellence, 17 (4), 507–521.
  18. Singh, H.S. & Sharma, H. (2013). Improvement in quality and productivity through ISO 9001. Indian Streams Research Journal, 3 (1), 1–4.

Most read articles by the same author(s)