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Vol. 6 Núm. 1 (2012): La arquitectura financiera en las organizaciones para la competitividad: 978-607-96203-0-1

Success Factors of a Quality Model Award

junio 23, 2016


TQM theory has been developed since earlier 70´s and the overall model has been configured to include some key aspect such like: Leadership, costumer focus, strategically planning, human capital, new product development, operation management among others. One of the main questions is what elements are the most important of need to be considered as key element in order that a beginner company in this journey starts focus and aligning its strategy to the core elements that will rapidly cause a positive effect on its financial performance? Researchers have not got to a common agreement on what could be the key elements. This empirical paper make further research on some winners of the national quality award and what do they consider to be the main key elements of a TQM generalized model.


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