Ir al menú de navegación principal Ir al contenido principal Ir al pie de página del sitio

COMPETITIVIDAD GLOBAL

Vol. 10 (2016): La competitividad y nuevos escenarios: 978-607-96203-0-5

Calidad de los sistemas de información contable para la eficiente toma de decisiones de sus usuarios

Enviado
diciembre 7, 2016
Publicado
2018-02-26

Resumen

La globalización ha hecho necesaria la optimización de los recursos, tal es el caso de las tecnologías y en particular los sistemas de información; aunado a ello, la fiscalización a las que son objetos las empresas les ha llevado a evaluar la calidad del software contable. El objetivo de esta investigación es determinar la influencia de la calidad de los sistemas de información contable en su óptima toma de decisiones. Para alcanzar la meta, se utiliza el modelado de ecuaciones estructurales (SmartPLS) con la aplicación de 100 cuestionarios. Resultados: a) la calidad de la información es el elemento de mayor impacto en la toma de decisiones por parte de los usuarios, y b) la nula percepción de los usuarios de beneficios de la calidad del sistema para su toma de decisiones.

Citas

  1. Arazy, O., & Kopak, R. (2011). On the measurability of information quality. Journal of the American Society for Information Science and Technology, 62(1), 89-99.
  2. Ballou, D., Wang, R., Pazer, H., & Tayi, G. K. (1998). Modeling information manufacturing systems to determine information product quality. Management Science, 44(4), 462-484.
  3. Chin, W.W. (1998). The partial least squares approach to structural equation modelling. In: Marcoulides, G. A. (Ed.), Modern methods for business research (295–336). Mahwah, NJ: Lawrence Erlbaum.
  4. Choudhury, A.K., Shankar, R. & Tiwari, M.K. (2006). Consensus-based intelligent group decision-making model for the selection of advanced technology. Decision Support Systems, 42(3), 1776– 1799.
  5. DeLone, W.H., & McLean, E.R. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), 9-30.
  6. Edberg, D.T. y Bowman, B.J. (1996). User-development applications: An empirical study of application quality and developer productivity. Journal of Management Information Systems, 13(1), 167-185.
  7. English, L.P. (1998). The High Costs of Low-Quality Data. DM Review. January, <http://www.dmreview.com/article_sub.cfm?articleId=771>, [consulta: 28 agosto 2015]
  8. Fan, Q., & Zhang, X. J. (2012). Accounting conservatism, aggregation, and information quality. Contemporary Accounting Research, 29(1), 38-56.
  9. Finkelstein, S. & Hambrick, D.C. (1996). Strategic leadership: Top executives and their effects on organization. St Paul, MN: West Publishing Company.
  10. Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of marketing research, 39-50
  11. Goff, J. (2003). Drowning in data. CFO Magazine, 19(11), 97-102.
  12. Gorla, N., Somers, T.M. & Wong, B. (2010). Organizational impact of system quality, information quality, and service quality. Journal of Strategic Information Systems, 19(3), 207–228.
  13. Hamill, J.T., Deckro, R.F. & Kloeber Jr., J.M. (2005). Evaluating information assurance strategies. Decision Support Systems, 39(3), 463-484.
  14. Handfield, R. & Nichols, E.L. (2002). Supply chain redesign: Transforming supply chains into integrated value system. Upper Saddle River, NJ: Financial Times/Prentice Hall.
  15. Huber, G., & McDaniel, R. (1989). The decision-making paradigm of organizational design. Management Science, 32(5), 572-589.
  16. Hwang, Y., Kettinger, W. & Yi, M. (2013). A study on the motivational aspects of information management practice. International Journal of Information Management, 33(1), 177-184.
  17. ISO/IEC 9126 (2001). Software product evaluation—quality characteristics and guidelines for the user. Geneva: International Organization for Standardization.
  18. Jia, R., & Reich, B. H. (2013). IT service climate, antecedents and IT service quality outcomes: Some initial evidence. The Journal of Strategic Information Systems, 22(1), 51-69.
  19. Jiang, J. J., Klein, G., Roan, J., & Lin, J. T. (2001). IS service performance: self-perceptions and user perceptions. Information & Management, 38(8), 499-506.
  20. Juran, J.M. & Godfrey, A.B. (1999). Juran’s Quality Handbook, 5th Edition, McGraw Hill, New York, U.S.A.
  21. Kahn, B. K., Strong, D. M., & Wang, R. Y. (2002). Information quality benchmarks: product and service performance. Communications of the ACM, 45(4), 184-192
  22. Kettinger, W. J., & Lee, C. C. (1995). Exploring a “gap” model of information services quality. Information Resources Management Journal (IRMJ), 8(3), 5-17.
  23. Lillrank, P. (2003). The quality of information. International Journal of Quality & Reliability Management, 20(6), 691-703.
  24. Loukis, E. N., & Charalabidis, Y. K. (2013). An empirical investigation of information systems interoperability business value in European firms. Computers in Industry, 64(4), 412-420.
  25. Lowry P.B., Zhang, D., Zhou, L. & Fu, X. (2010). Effects of culture, social presence, and group composition on trust in technology-supported decision-making groups. Information Systems Journal, 20(3), 297-315.
  26. Mueller, H., & Nyfeler, T. (2011). Quality in patent information retrieval – Communication as the key factor. World Patent Information, 33(4), 383-388.
  27. Neirotti, P. & Paolucci, E. (2011). Assessing the importance of industry in the adoption and assimilation of IT: Evidence from Italian enterprises. Information & Management, 48(7), 249-259.
  28. Ng, J. (2011). The effect of information quality on liquidity risk. Journal of Accounting Economics, 52(2/3), 126-143.
  29. O’Connor, N. G., & Martinsons, M. G. (2006). Management of information systems: Insights from accounting research. Information & Management, 43(8), 1014-1024.
  30. Pateli, A. G. (2009). Decision making on governance of strategic technology alliances. Management Decision, 47(2), 246-270.
  31. Pitt, L.F., Watson, R. & Kavan, C.B. (1995). Service quality: A measure of information systems effectiveness. MIS Quarterly, 19(2), 173-188.
  32. Raiborn, C.A., Butler, J.B. & Massoud, M.F. (2011). Environmental reporting: Towards enhances information quality. Business Horizons, 54(5), 425-433.
  33. Ram, J., Corkindale, D., & Wu, M. L. (2013). Examining the role of system quality in ERP projects. Industrial Management & Data Systems, 113(3), 350-366.
  34. Rao, C.P. & Kelkar, M.M. (1997). Relative impact of performance and importance rating on measurement of service quality. Services Marketing Quarterly, 15(2), 69-86.
  35. Reeves, C.A. & Bednar, D.A. (1994). Defining quality: Alternatives and implications. Academy of Management Review, 9, 419-445.
  36. Ringle, Ch.M., Wende, S. & Becker, J.M. (2014). Smartpls 3.0. Hamburg: SmartPLS. Obtenido: http://www.smartpls.de. Consulta: 13 de agosto de 2014
  37. Schwarber, P.D. (2005). Leaders and the decision-making process. Management Decision, 43(7/8), 1086-1092.
  38. Stefani, A. & Xenos, M. (2008). E-commerce system quality assessment using a model based on ISO 9126 and Belief Networks. Software Quality Journal, 16(1), 107-129.
  39. Stvilia, B., Gasser L., Twidale, M.B. & Smith, L.C. (2007). A framework for information quality assessment. Journal of the American Society for Information Science and Technology, 58(12), 1720-1733.
  40. Sutton, S. (1996). Have we lost the accounting in AIS research? The need for leadership in a technology driven accounting and audit environment. Advances in Accounting Information Systems, 4(1), 1-10.
  41. Teng, J. T., & Calhoun, K. J. (1996). Organizational computing as a facilitator of operational and managerial decision making: An exploratory study of managers' perceptions. Decision sciences, 27(4), 673-710.
  42. Watson, R. T., Pitt, L. F., & Kavan, C. B. (1998). Measuring information systems service quality: lessons from two longitudinal case studies. Mis Quarterly, 61-79.
  43. Wildy, H., Forster, P., Louden, W. & Wallace, J. (2004). The international study of leadership in education: Monitoring decision making by school leaders. Journal of Educational Administration, 42(4/5), 416-430.

Artículos más leídos del mismo autor/a